Online Search: A Home Care Guide
When looking for a new service provider, whether it’s a dentist, auto body shop, or in our case, a home care agency, it’s typical to seek referrals from friends, family, and colleagues. You seek out the expertise of those you trust.But, what if you’re unable to get a trusted referral? You probably search online for answers.
Google is the primary search engine the world uses when people are looking for the information they need. Google accounts for nearly 60% share of the market in terms of search with 30+ billion queries per month.
The SERP has three key sections:
- The first section is Sponsored Search. Companies are listed here with an Ad icon and are ranked in order how much money they are currently bidding on a particular keyword
- The second section is comprised of relevant, prominent, and nearby local listings with a complete Google My Business profile.
- The last section is the Organic Search section. The highest ranking content is determined by a number of factors considered in Google’s Search algorithms. The most relevant and useful content will appear first.
Sponsored Search Results
The pages listed in the sponsored search results (designated with ‘Ad’ to the left of the URL) are the result of the company, or an ad agency/individual they hired, spending money on a Google AdWords campaign for the keyword ‘home care.’ The pages are listed in descending order of highest amount bid for the keyword first. The amount of money spent depends on the total budget of the ad campaign and the dollar value of each user clicking on the ad (Known as CPC, or ‘Cost Per Click’).
Depending on the volume of searches and the number of ads placed for a particular term, the CPC will vary. Additionally, these ad campaigns can specifically target the audience that are more likely to click on the URL. In this instance, the keyword ‘home care’ is estimated to be valued at $7.55 per user click via Google’s Keyword Planner:
The companies listed in the sponsored search results have paid to get priority treatment on the SERP (Search Engine Result Page, the first image of this article). The benefit for the company running an ad campaign is that they can target users who match their customer personas that are more likely to take action on their web page. Examples of taking action include purchasing an item from an online store, signing up for a newsletter, signing a petition, or signing up for home care services.
The quality of the URLs is not factored into the paid search rankings. Companies consistently at the top of paid search rankings tend to be national brands with larger media budgets. It’s best to use discretion when clicking on paid search results since it may not necessarily contain the information you’re looking for.
- Relevance: They have completed their Google My Business profile with relevant keywords and categories related to your search.
- Prominence: The business has been reviewed on Google, Yelp, Facebook, and other sites bolstering their reputation; for home care agencies, this could include SeniorAdvisor.com and Caring.com (as well as others) for home care providers.
- Distance: Based on your device’s location, the companies listed are the closest businesses related to your keyword that have completed their Google My Business profile.
If the company has posted on Google Plus or created any events with their profile, they’ll appear at the bottom of the profile as well.
Local listings give the user a great in-depth look at the businesses they’re considering. What does their location look like? Are they participating in any local events? What are customers saying about them? Do they take the time to answer Google reviews about their company?
Since local listings prioritize companies with relevance and prominence in your proximity, they are likely populated with good options for what you’re looking for.
- The age of the web site
- The site’s domain authority (Translation: Do high-quality and reputable sites link to and from this URL?)
- Quality of content (Is the text properly formatted? Does it include the keyword you were looking for without overusing it? Is the quality of grammar high? Does it contain relevant and useful information?)
SummaryThe first SERP will generally give you the information you're looking for.
When using the Internet to search for home care, the top organic rankings and local listings will provide you the best results. While sponsored results may contain what you’re looking for, they are ranked based on the budget of the company running the ad and not on the quality of content in the link. They pay for the attention instead of earning it.
The top three local listings and organic results for the keyword you searched for are worth a deeper dive. If you would like some help with items/things you can use to compare and rank home care based on your priorities, visit our Blog “15 Questions to Ask When Choosing a Home Care Agency for Your Loved One”