We're Proud to be the Cary Chamber of Commerce Small Business 2017 Award Winner! Cary Chamber of Commerce

Finding a Professional Caregiver: What Makes them Exceptional?

library catalog

Finding a Professional Caregiver: What Makes them Exceptional?

At first, you may notice: Not all the household chores are complete, food in the refrigerator is spoiled, or mom’s clothes do not look freshly laundered.  Your mom, however, has made it clear she wants to keep living in her own home. Finding a professional caregiver with the skills and abilities to love and care for a client like it was his or her own family can be challenging and stressful.

Seniors can be wary about who they allow in their home.  A professional caregiver from a licensed home care agency is one of the best options to allow seniors to continue living independently in their home.  Aware Senior Care realizes that not all clients have the same skill needs. More importantly, there is not a one-size fits all personality that characterizes the perfect caregiver.
  
It is understandable for someone to feel vulnerable when asking for help and need care. A caregiver with the right personality, attitude, and compassion to accompany ability helps their client feel they have dignity and control in their own home.  

Finding a good caregiver starts with finding an agency that will listen to your wants and needs and respond professionally.  Engaged and Attentive Listeners: An agency should find a caregiver who fits your care needs, personality, and time frame.  

Fine tuning your wants and needs can make an ordinary match magical.  Aware Senior Care has certain criteria that we look for in a professional caregiver.

Qualities of a Professional Caregiver:

Professional & Reliable Presence:  A caregiver should be on time, dressed neatly, and ready to assist according to the agreed upon duties.   All new relationships need time grow and blossom.  But the caregiver should have an overall understanding of the client’s needs and expectations. They should always review the tasks and client summary provided by the Agency.    

It is common for friendships and bonds to occurs between family members, clients, and the caregivers. However, it is not okay for caregivers to share their personal problems or needs with the client.

Comfortable with Hygiene and Other Personal Care Needs:  The personal care needs of a senior, especially incontinence care, can be difficult for families to talk about. But, it is a real need for clients trying to remain independent and at home. Good caregivers are competent in care. They perform their duties with respect and discretion while preserving the dignity of the client.  

Training and Screening:  Aware Senior Care conducts complete background checks to screen caregivers suitable for employment. Only the highest quality caregivers are hired. Caregivers go through comprehensive training at orientation. This is followed by standard ongoing training as well as specific training that directly relates to a client’s individual needs.  It is common for an agency staff member to accompany a caregiver to the first visit and complete a follow up with both the caregiver and clients. Annual Training is provided and reviewed as part of our Aware Senior Care protocol. We also train and advise caregivers to the unique challenges of each client.    

Communication and Support:  Comprehensive care starts with great communication between the caregiver and the agency’s administrative team.  During our Aware Senior Care Client reviews, we discuss the changing needs of our clients as well as adjustments or enhancements to the current care that can empower our caregiver and the client’s relationship.  Our staff also provides after hours phone support to our caregivers on shift and the client’s families. It is vital that the entire Aware Senior Care Team knows our clients and their families.  

Compassion and Connection: The "Aware Way"

Our caregivers have a wide range of experience and skills under their belt.  But, it will be common for them to ask clients “How would you like this done?”  The right way to complete a task is how the client would like it to be done.  Establishing a routine helps the client feel comfortable and calm.  This routine starts with good communication and a willingness to learn what works best for the client.

We expect our caregivers to interact meaningfully with your loved ones.  Compassion and connection are part of the Aware Senior Care WHY. They are also the number one quality of the caregivers we hire.  Providing personal and non-medical care is part of how we meet our clients’ needs.

But, supporting them emotionally and taking part in daily activities are important aspects of care.  Activities like baking cookies, completing crossword puzzles, reading the newspaper, and going out for lunch are what turns daily living needs into a loving connection between caregiver and client.  In this way, Aware Senior Care caregivers ensure that our clients have a safe, healthy, and enriching experience.  This provides peace of mind to families, knowing that their loved ones are being cared for as if they were our family.