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The first thing to wrap your head around is...what is 'Home Care?' 

Is it medical? Non-medical? Who provides it? Does insurance pay for it? All good questions.

The North Carolina Division of Health Service Regulation/Acute and Home Care Licensure and Certification Section is responsible for oversight of home care in North Carolina. On this site is a consumer’s guide to home care. The consumer’s guide provides you with an overview of home care and definitions. We’ve captured those definitions below. We have also provided an overview of what we provide to help you with your understanding of home care and what our role is.

What is Home Care?

Home care includes a category of services which are provided to an individual in a place of temporary or permanent residence used as an individual's home. Home care is health care brought to your home to maintain or restore your health and well-being.

Home care services include: Nursing Services and Duties, Physical Therapy, Speech Therapy, Occupational Therapy, Medical Social Work Services, In-Home Aide Services, Infusion Nursing Services, Companion Services, Sitter Services, Respite Services, Clinical Respiratory Services and Home Medical Equipment and Supplies.

Why Home Care?

Care provided in the comfort and security of your home through a licensed agency gives you, your family and friends a sense of control and peace of mind. Home care provides a wide range of health care and social services to the patient and teaches families to help care for their family member.

How Do I Access Home Care Services?

Patients and/or family members may directly contact home care agencies in order to access services. Your physician may also make recommendations about home care and, if needed, will provide the necessary medical orders for home care services. Many agencies are listed in the yellow pages of your telephone directory.

Who Provides Home Care?

Home Care services are provided by a variety of organizations, including licensed home care agencies, certified home health agencies, councils on aging, county departments of social services, therapy companies, (PT, OT & ST) home medical equipment companies and infusion (IV) nursing agencies.

Who pays for Home Care Services?

Many home care services are reimbursed by Medicare, Medicaid, worker’s compensation, private or group health insurance, HMOs, Veteran and military benefits (VA/Champus), or through other special funds such as block grants. Also, private payment may be arranged with many home care agencies on an individual basis. When services are reimbursed by either public sources of funding or through insurance, it’s important to understand the eligibility criteria for reimbursement.

Where does Aware Senior Care fit into this definition?

Bridging to the “What is Home Care” definition above, we provide in-home aid services (personal and companion care), sitter services (mostly in facilities), respite and in 2017 we added nursing care to our license so we can help families at home with medication management, IVs, Catheter Care and Wellness checks.


You may have heard of Home Health, Palliative Care and Home Hospice. If you would like to learn more about these other services and relation to home care, click here to take you to “Working with Home Health, Palliative Care and Home Hospice” to get an understanding of these services and the relationship to our home care.

Do you think we can help? If you do, we recommend you call us to validate your conclusions. We probably will save you time in your analysis by asking you questions you have not thought of and you might find that we may come up with things you have not considered that can make life easier.

Visit 'Deciding on Home Care'